Terms & Conditions

 


Payment

All prices stated are inclusive of VAT.

Payment can be made securely online.  All online payments will be subject to validation checks by the card issuer and processed using a secure server.  If however, you can’t buy online, for whatever reason, please contact us and we will deal with your order over the telephone.

At this time we only accept orders in pounds sterling. 

Privacy Policy

We only use your details for processing your order and will not pass them on to any third party.  We shall from time to time email you with news of events and new products.   If however you do not receive such communication please email us and we will delete your name off our mailing list.  

Confirmation of your order

Upon receipt of your order we will e-mail an acknowledgment to you of your order.

Provided the goods are in stock and your payment has been approved it will normally be dispatched within 21 working days. If the items are out of stock we will inform you by e-mail of the next expected delivery date.  

Delivery  

Delivery is charged at the rate of £5.50 per order.  

Only UK deliveries at this time.  If you wish to have items sent abroad please contact us first so that we can quote you a delivery charge.

Damaged Goods

Every item is individually quality checked before despatched and we retain proof of posting. 

Many of our products are hand finished and any slight imperfections are part of the inherent character of the product.

Returns

The Oak Tree and Acorn Company Ltd is a small business and we cannot offer a returns policy after 14 days.  If customers do return goods they will have to pay the postage and packaging. 

Packaging

Your purchase will always be securely and safely packaged with great care.

The Oak Tree and Acorn Company Ltd Website

We reserve the right to alter or make changes to our website at any time. These may include removing products, updating products or information and may include price updates.

This website is protected under copyright and any copying of images is strictly prohibited.  Images copyright of The Oak Tree and Acorn Company Ltd.

Office address:  

The Oak Tree and Acorn Company Ltd

1 Lickfolds Road,
Rowledge,
Farnham,
Surrey,
GU10 4AF

07817 325696

twig@oaktreeandacorn.com